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Call 01555807542. The Tooth Doctor, 79 Kirkton St, Carluke, Lanarkshire, ML8 4AD

Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

This is a demonstration of our attention to detail in the provision of dental implant treatment and our experience as a group of clinicians in providing many thousands of dental implant procedures successfully.

  1. Dental Implant Treatment For non-smokers with no previously treated periodontal (gum) disease. We will guarantee dental implants and their restorations mechanically for five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend their previous General Dental Practitioner for similar maintenance appointments. For biological complications this is due to home care and personal factors. We will guarantee for 12 months after which you will be contacted by Dental insurance Partnership Ltd who will ask if you wish to take their policy for a further 12 months. Please note if you take this policy, it protects both the mechanical and biological components which is especially beneficial after 5 years. If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere we cannot uphold you guarantee
  2. For patients with previously treated gum disease, as defined at assessment, we will provide a three-year guarantee for mechanical breakdown of dental implant treatment as above with similar conditions applying.
  3. For smokers or patients who have recently stopped smoking (in the last 5 years), we will offer a three-year guarantee on dental implants, similar to the conditions in points 1 and 2. These guarantees will commence from the date that the implants are surgically placed. There are several companies who offer dental implant warranties and can be found online. We provide a guarantee (outlined above) of the implant and crown structure and replacement if the implant fails to integrate on the first occasion (we do not offer refunds if you decide not to replace the failed implant). Like gum disease around teeth, we are unable to guarantee you will not have gum disease around your implant at some stage in your life. The best solution is to attend for your check-ups and hygienist appointments at lease every 6 month or less if advised. No guarantee is provided unless you attend for check-up and hygienist appointments every 6 months and an annual x-ray of the implant. If you fail to attend for appropriate maintenance appointments no guarantee will be provided. A maintenance plan is available to reduce your costs in this respect. Peri-implantitis (gum disease around implants) is the main cause of implant failure. Like gum disease around teeth, it is caused by plaque accumulation around the implant. This is almost always a preventable condition if the implants are maintained properly. Any further treatment to stabilise this disease will not fall under the guarantee. Smoking and diabetes are the most common factors which make this disease more common.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture.
  2. Composite/bonding restorations are given a 3-year guarantee.
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required.
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response.

Occasionally due to a dental emergency arising (eg. ‘hot-pulp’ or swellings/abscesses) emergency dental treatment is deemed clinically necessary to avoid potentially life-threatening complications. Unfortunately, in these circumstances local anaesthesia may not be appropriate or when deemed appropriate to use may not work as effectively. Therefore, some unavoidable discomfort during the procedure may be experienced. Due to the necessity of this emergency treatment to be carried out under our duty of care to our patients, we unfortunately cannot offer the pain-free money back guarantee on such occasions. We will however only provide the necessary treatment with your full consent at this time and allow you to return to complete any outstanding treatment at a later date under normal guarantee conditions.

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

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Google Rating
4.9
Based on 402 reviews
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Our lovely patients

Check Out Our Latest Patient Reviews

4.9
Based on 402 reviews
As always, all staff were friendly and welcoming. I was taken on time and my treatment went exactly to plan. Jane is a consummate professional ably assisted by her dental nurse. No problems whatsoever.
Elspeth W.
Elspeth W.
I am absolutely delighted with the work I have had done on my teeth. They look so much more perfect than I ever imagined. Someone who was terrified of the dentist before, I am now totally at ease with pain free dentistry and full reassurance from the lovely attentive staff. Gerry had done an amazing job, I can’t thank him enough for not only giving me back my smile but my confidence in general. Thank you so much Gerry, to you and all your team.
Jane W.
Jane W.
Honestly had the best experience with Kelly and Charlotte. Easy clean, painless, not uncomfortable at all. I had anticipated it to be long because I was overdue but they were so efficient. They were also just really lovely , funny , chatted loads and played the best music !
Lorraine L.
Lorraine L.
Fantastic service by Gerry and the team at Tooth Doctor. He put this very nervous patient at ease with his natural calm demeanour. Very professional service all round from everyone.
Mary A.
Mary A.
I've been fortunate to be a patient of Gerry's for a number of years and his personal ethos of finding the right solution for his patients is clearly evident. Gerry and the rest of the team at The Tooth Doctor set the standard in terms of the provision of a highly professional but, at all times, highly personal dental service.
Tony M.
Tony M.
Had a great experience at the tooth doctor, procedure was pain free ,dentist and nurses were very empathetic and really great at there job. Would defo recommend. 🙂
Claire W.
Claire W.
I recently had the pleasure of receiving dental care from Sofia and Kirsty, and I feel compelled to share my exceptional experience. As someone who suffers from severe dental anxiety, I approached my appointment with a lot of trepidation. However, Sofia and Kirsty went above and beyond to ensure my comfort throughout the entire process, providing a level of care and understanding that was truly beyond my expectations.I am profoundly grateful to Sofia and Kirsty for their exceptional care. They have not only addressed my immediate dental needs but have also significantly alleviated my anxiety about future dental visits. This experience has been a turning point for me, and I cannot thank them enough for their kindness, skill, and dedication to patient comfort.
James R.
James R.
Hi, I was looking for a dentist for possible dental implants and I decided to have a free consultation with The Tooth Doctor after visiting their website and reading the reviews, during my consultation with Corinne it was made clear to me the required treatment and the cost, when I decided to go ahead I had several appointments that were all at a convenient time for myself with the hygienist Kelly and Gerry my dentist, during my treatment I was always made aware what was going on and made as comfortable as possible, my implants and bridge have now been fitted and they are perfect, they look very natural and I have had lots of compliments on how good they look from my family and friends, I honestly can not thank Gerry and all the lovely staff at The Tooth Doctor for giving me smile back.thanks 😁
Dougie M.
Dougie M.
Amazing ! Totaly pain free !I am very impressed because today I had a tooth extracted without any pain or discomfort. Dr.Sofia and Kirsty thank you ladies 🥇Very nice care . I am delighted. Back soon for next treatment.
Artwiks S
Artwiks S
Have recently attended Sophia and Kirsty for emergency treatment explained everything that was going to happen and made to feel at ease....care didn't finish there as both took care of me a week later and made me feel confident on contacting them re care....can't thank them both enough all staff excellent thank you all
Jane A.
Jane A.
Very anxious about going to the dentist. Sofia and Kirsty were great. Made me feel at ease and made the experience as good as it could have been. Thank you both!
Mark K.
Mark K.
I had to get a filling replaced today, Sofia and Kirsty were excellent- Sofia ensured there was no pain. They were both really careful and diligent. I’m delighted with the results.
Becks A.
Becks A.
My treatment with Sofia ended and I got my upper dentures done and I was very pleased with how painless and easy it was. They were lovely and their work is very high quality I could only recommend them and thanks again Sofia and Kirsty.
Janos N.
Janos N.
I cannot thank Sofia and Kirsty enough for enhancing my smile for my wedding day! They have been patience and kind, and aways made time to answer any questions I had the whole way through the process. I am much happier and more confident with my smile now. Sofia and Kirsty made me feel comfortable during any treatments and made time to check in after my treatments were finished. For anyone looking for "their smile but better", I recommend going to the Tooth Doctor! Thank you so much!
Kirsty M.
Kirsty M.
Extremely happy with the work carried out by Tara and Jade today. They've done a fantastic job and I'm really happy with the result. Would highly recommend.
Richard I.
Richard I.
1st Scale & Polish at The Tooth Doctor with Janice & Kirsty! As a nervous patient they were fantastic and kept checking I was ok. Janice also went over some best practices around teeth health which was great! Thank you ladies
Susan M.
Susan M.
Kelly and Charlotte, thank you for all the reassurance and care you gave me today at my appointment with you. I was highly anxious about my visit, but you both put me at ease and took your time with me allowing me to stop whenever I needed too. Happy to say my appointment was completely pain free. Thank you .
Margaret M.
Margaret M.
⭐️ Janice & Charlotte ⭐️Another pain free and immaculate treatment from these two ladies. Really look forward to my hygienist appointment especially the airflow treatment. See you again in 6 months!
Clare B.
Clare B.
I was in to get some work done by Sofia and I was offered some complimentary relaxation treatment. I choose to have the heated back massage cushion, while Kirsty applied paraffin hand wax and gloves and an eye mask. I sat back and relaxed while Sofia got on with the job in hand. Who thought you could enjoy a spa experience at the Dentist.
Denise B.
Denise B.
Very happy with my first experience with tooth doctor, Carluke. I’m very nervous going to the dentist and I was made to feel genuinely comfortable. Tara and Charlotte were incredibly friendly. We even had a wee disco while I got my fillings done :) thank you ladies for making such an effort.
Vicki W.
Vicki W.
Sofia and Kirsty both acknowledged my anxiety and made my appointment comfortable and stress free. Very impressed.I was back again today and Sophia and Charlotte were great. Made me feel very comfortable
J H.
J H.
I had a hygiene clean with lovely Janice english and her assistant. Service was great, got a good clean with the airflow and polish. Would highly recommend to anyone.
Nathan K.
Nathan K.
Great service.Dealt with a number of staff and every single person was caring, helpful and very friendly. Gerry and the girls who assisted him I dealt with the majority of my visits made me feel at ease and done a top class job of the work i required done.I also required a few extra visits as there were a couple of things weren't up to the high standards expected (external lab work, no fault of the clinic). Due to this I was given some complimentary treatment that would have been seperate to this work. I did not expect this and would not have complained about the extra visits so a nice touch.For the type of work I had it was as promised pretty much pain free 😁Thanks again.
Steven M.
Steven M.
I am delighted with my dental work, the whole process was so easy and quick from start to finish!Gerry was great, he explained the process to me and it was completely pain free.Thank you all! I wish I had done it years ago.
Raymond O
Raymond O
Excellent treatment from start to finish. All staff were polite, helpful, knowledgeable & informative about each step in the process. Dental implants were a new treatment experience for me but all questions were answered, allowing me to understand what was being done and why.Would recommend for anyone considering using this dental practice.Update: after > a year after implants and some other minor treatments, now on routine dental plan. Had a recent hygienist-visit with Janice & Kirsty and check-up with Gerry. As expected, ongoing care is as good as the initial treatments.
Robin F.
Robin F.
Delighted with my Hygienists Janice and Jade last week. Feel totally confident that my teeth and gums are in tip top shape after my visit. Thanks ladies, you are just fabulous 😁 xx
Gillian A.
Gillian A.
Kelly and Jade were fantastic at my Hygienist appt. An appt I usually dread but they were so friendly and chatty that it was over before I knew it. Lovely ladies and excellent service.
Lesley D.
Lesley D.
My dental health has improved so much since visiting Janice every 3 months for a hygiene visit. Janice is always friendly as is jade and the other dental nurses. Sophia is also really friendly and makes me feel at ease each time I visit her, always happy to see me if I have any concerns & helps ease my anxiety after having previous poor experiences with dentists.
Danielle W.
Danielle W.
Brilliant Dentist . Would recommend them to anyone. Gerry explained all that was needing done. Very reasonable pricing Totally pain free.Great experience.
Graham M.
Graham M.
After a long time of not attending the dentist due to anxiety, I arrived for my 1st visit with Gerry Skeffington. Was put at ease 100% and he gave me the confidence to come back. I then came back to see Sophia and Kirsty and my faith in dentistry has been restored. Very professional and my full treatment was explained in full detail. I was treated with care and respect. After a lengthy treatment plan, I am fully dentally fit. Something I thought I could never say.
Geraldine C.
Geraldine C.
The Tooth Doctor is the perfect place for the dentally anxious. Gerry and Aimee create a calming and compassionate environment. Their dedication to considerate care and clear communication put me at ease throughout my treatment. All appointments were completely pain free. If you are looking for an exceptional dental experience, this is the place to go. Highly recommended, especially for those with dental anxieties.
Kam
Kam
Been avoiding the dentist for years as nothing but bad experience with my nhs dentists went and seen Gerry and his team and it was a great set up and was made to feel very comftertable was dreading treatment and didn't think I'd even make first appointment but glad I did Gerry started on the treatment I was dreading most first and to be honest it was no bother and Gerry cosnst asking if I was ok all in all can't fault anything and would 100% recommend if you are like I was go and speak to these guys you won't regret it honestly I wouldn't go anywhere else now and can honestly say my fear of the dentist is past me so big thanks to everyone at the tooth doctor
Jake V.
Jake V.
Was dreading going to hygienist but linn and chloe make you feel welcome .Janice and kirsty made me feel at ease and as usual was painless. Very professional throughout and i actually enjoyed it .top class
Ian M.
Ian M.
Very comfortable and pain free appointments today at Carluke Tooth Doctor with the friendly hygenist team (Janice and Jade), and the ever patient professional and accommodating dentist Gerry S.
Margaret M.
Margaret M.
The best experience I’ve had at a Dentist.Previous bad experiences have left me very anxious about going to the dentist regularly. From start to finish I was made to feel completely at ease for my treatment today. Janice and Taylor did absolutely everything to make me feel more comfortable, even getting me a warming massager for my sore back! They were so patient with me and the whole experience has lessened my anxiety about further treatment. Cannot thank all the staff enough for how welcoming and patient they have been!
Jen N.
Jen N.
I was a patient with Sofia and Kirsty. All I can say is WAW, these girls are amazing. Kirsty took her time to always care for you while Sofia went above and beyond to make you feel at ease and very much informed.Sofia is just a fantastic dentist with so much care and pride in what she does. I felt like I was able to be part of the decisions and able yo understand what was happening. Sofia is an absolute credit to this practise.Kirsty will always find ways to make you feel valued and make you feel like you are the only person that matters.I really can't credit these girls enough, thank you for everything. I truly mean that they are both just fantastic.
Craig L.
Craig L.
Fantastic and friendly service.Get my check ups and dental hygiene visits every 6 months.Never rushed and any potential areas of concern are always fully explained.Staff are Fantastic and are always asking about the family. Janice and Jade for my dental Hygiene are brilliant and Sofia for my check ups.
Daniel K.
Daniel K.
Both Kelly and Charlotte made me feel at ease from moment of entry , and throughout my treatment.Both girls were Very friendly and reassuring.The full treatment was also PAIN FREE! something I never had with my previous clinics.Thanks again girls, see you soon
Stephen C.
Stephen C.
I would highly recommend Tooth Doctor. If you're looking for a dentist that will take very good care of you, listen to your concerns and provide a very high standard of service then this is the practice you want. Sofia and Charlotte were fantastic, very empathetic and were perfectionists which is exactly what I want in a dentist.
Laura S.
Laura S.
As someone who has always been very anxious about going to the dentist am I glad I found the Tooth Doctor. Pain free dentistry it definitely is. Have just completed receiving a large filling from Sofia and Jade and they kept me relaxed throughout the whole process. Excellent service and of course pain free
John M.
John M.
Appointment was on time and within the timeframe. Staff were very reassuring, and treatment went well and more importantly was painless. The difference afterwards was so much better than I expected. Very pleased. Bonus points for the Comfort Menu.
mary G.
mary G.
HelloOverall Great experience from the girls at the front desk , To the very talented Gerry and his assistant Aimee, so happy with all the treatment received at the Tooth Doctor , highly recommend this practice to anyoneThanks GuysDavie
David G.
David G.
My front tooth fell out and after a month my wife said what are you going to do about it that's the second time it's happened.So I heard about the tooth doctor and went for a consultation about getting a implant fitted, it's made a big difference the alignment and colour is spot on.I would like to say thank you to Gerry+Aimee+Kelly +Jade for there excellent work.
James C.
James C.
I was in getting a tooth extracted with Sofia and Kirtsy today. They were absolutely amazing! I was very scared and nervous about getting my tooth out, but they made my experience 100% pain free. I didn't feel a thing and they were just so amazing with calming me down. Could not recommend them enough.! New update!I just got my new bridge put in today, it looks amazing ! Sofia has done a brilliant job and I can't thank both Sofia and Kirsty enough, they are so friendly and welcoming, and they listened to all my worries aswell! Thankyou so much girls I will definitely be back xx
Megan O.
Megan O.
Had the most painLESS descale and polish of my life courtesy of Janice and Jade. Tell them you have sensitive teeth and they will adjust the process until its pain free! Brilliant!
Laurence S.
Laurence S.
Excellent service. Being someone petrified of dentist they were really reassuring that removing my tooth would be pain free and it was! Thanks ladies see you soon ❤️
Tommy K.
Tommy K.
Having had much dental work done over the years for various reasons, I can get a little anxious if I fear things are not going as planned. I can fully recommend the team at Tooth Doctor Carluke who put me at ease from my first visit. I've just completed an implant fitting with Gerry & Aimee. I felt at ease, all procedures were explained throughout and I'm delighted with the result. There's a lovely relaxed atmosphere at the practise which makes for a good patient experience.
Irene S.
Irene S.
Had an amazing experience at tooth doctor where I had implants treatment. Whilst waiting for the implants, Gerry sorted the rest of my teeth as well.There advertising of pain free treatment applied to all the treatment I received.After a long time I feel my teeth are healthy and I would like to thank everyone at tooth doctor for all the care I received.
yogesh V.
yogesh V.
I suffered from toothache for a long time before I plucked up the courage to phone Tooth Doctor.I am now a year on and regret not making that call so much earlier.Gerry, my dentist, and all other staff showed great respect, patience and understanding .. I was informed of all treatment and costs throughout and opted for implants with full bridge on bottom gum… I was lightly sedated and coped with the whole process with no issues.The outcome has been fabulous with it possibly being one of the best decisions I’ve ever made. … The difference to my life is amazing.Best advice … best pain free treatment … wouldn’t go anywhere else.
Marly F.
Marly F.
Had some tricky work carried out by Sofia and Jade. As always they made this anxious patient feel well at ease. Many thanks for a pain free job well done
Chris K.
Chris K.
First class experience from the lovely tooth doctor Sofia. From the very first consultation appointment I new I would be going ahead with treatment. Every appointment I was made to feel at ease with Sofia and Kirsty (what a team) from tooth whitening to changing my fillings to veneers I had it all and I couldn't be happier. Not one appointment did I feel any pain it definitely is a pain free dentist.The little gestures like the massage chair and eye mask when you're in for a long appointment is a lovely touch. I highly recommend Sofia for any dental work, shes calm, talks you through the process and makes you feel at ease. Nothing is a problem to her. Best experience ever going to the dentist from the receptionist to the hygienist everyone is lovely and helpful and professional.I'll miss my weekly visits!
Yvonne C.
Yvonne C.
I had a crown and veneer on my front teeth to replace/even out a previous veneer. Really wanted a natural look and Gerry done an amazing job! The whole team from receptionists, hygienist and dental nurses were fantastic. Wouldn’t go anywhere else for dental treatment now.
caitlin M.
caitlin M.
Just attended my routine hygienist and dental appointments with Janice and Sophia. As usual, all the staff made me feel very comfortable and relaxed throughout. I would highly recommend the practice!
Anita S.
Anita S.
From Lynn on reception to Sofia, the level of service is as always excellent. Everyone is warm and friendly yet very professional. I'm really pleased how little I needed doing to my teeth. All aspects of the Tooth Doctor are absolutely brilliant.
None N.
None N.
Gerry and his team made my visits anxiety free and a pleasurable experience for a change. His work is exceptional. I am very pleased with my many and new teeth. Luv Paige
Jenni F.
Jenni F.
Friendly service the minute you walk through the door. Sofia and Kirsty made me feel comfortable and relaxed throughout my treatment and both were very professional and methodical in everything they did for me and I am more than happy with the finished result. 1st class service would recommend the tooth doctor .
Robert D.
Robert D.
Very impressed with my treatment today, have been coming to tooth dr for many years for check up and hygienist appointments - team are always fab. Today is the first time I’ve needed treatment in a while, comfort menu was great I had the eye mask and lavender wrap whilst getting a filling. Sofia and Jade were very nice and efficient clinicians. My treatment was completely pain free and with the little extras you can relax and pretend you’re in a spa… it was over in jig time and I was out in plenty of time for the school run.
Stephanie Dale A.
Stephanie Dale A.
After a horrible experience and two visits to dental hospital in a matter of weeks and now old nhs dentist waiting time meaning I'd have to wait to January to have issues resolved to rectify an infection, I took the leap of faith to come to the tooth doctor. I cannot fault Sofia, she embodied professionalism and put me at ease. I felt absolutely no pain during or now after treatment. Due to the unusual nature of my allergies, I did have to reattend but quickly had assurance from Jane that no allergens were used in my treatment. This was not a reflection of the tooth doctor team, but my having had allergic reaction the previous week after nhs dentist had prescribed antibiotics. As result my anxiety was in a state of hypervigilance, but the customer service given was exceptional. 100 percent a team who know how to put nervous and anxious patients at ease, regardless of what is causing the anxiety. Could not recommend more.
Stephanie I.
Stephanie I.
Sophia was excellent and very careful not to cause me any pain after having wisdom teeth surgery a few days before visiting her. She was very careful and carried out the treatment quickly, reassuring me as she went. I would not hesitate to recommend Sophia as a pain free dentist!
Alana G.
Alana G.
From first phone call on Thursday morning with Lin regarding an emergency appointment for Hannah to being seen and treated by Dr Sophia in a kind and sensitive manner was first class. This was Hannah’s first time having a filling and the care and supportive manner shown to her by Lin, Sophia and Kirsty, she said, was incredible. (In her own words).As a dental practice we couldn’t recommend this surgery more highly. First class team.
helen C.
helen C.
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Tooth Doctor

Tooth Doctor, 79 Kirkton St, Carluke, Lanarkshire, ML8 4AD

Providing *Pain Free Dentistry In Carluke

Telephone: 01555807542

Email: info@tooth-doctor.co.uk

  • Monday 8:00am – 8:00pm
  • Tuesday 8:00am – 8:00pm
  • Wednesday 8:00am – 8:00pm
  • Thursday 8:00am – 8:00pm
  • Friday 9:00am – 4:00pm