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Call 01555807542. The Tooth Doctor, 79 Kirkton St, Carluke, Lanarkshire, ML8 4AD

Terms and conditions

Engagement In Our Services Letter Terms And Conditions

Introduction

Our practice has a focus on changing the way dentistry is experienced by our patients. We strive both in our clinical care and our service delivery to make this experience as pleasant as possible for all those who visit us. Our practice is one in a group of practices with this focus, which is called the Pain Free Dentistry Group. With our vision of dentistry delivery, always looking to improve into the future as medical care, technology and patient services improve we endeavour to remain at the cutting edge and be a practice that our patients and team alike are proud to be part of.

Set out below are our terms of service so that both our patients and practice teams understand the expectations of our delivery of care.

Application and this entire agreement

The terms and conditions apply to the provision of the services detailed in any estimates, quotations, consent letters, patient information materials and treatment plans provided to you (the patient).

You are deemed to have accepted these Terms and conditions from the date that you attend for examination or treatment at the practice.

You acknowledge that you have not relied on any statement, promise or representation made or given by on our behalf. These conditions apply to the exclusion of any other terms that you try to impose or incorporate, or which implied by custom practice, profession or course of dealing

Our Services

We warrant that we will use reasonable skill and care in the provision of our services which comply with the quotations of the services provided including any specification in all material respects. We can make changes which comply with any applicable law, safety requirement or clinical need and we will notify you if this is necessary

We shall use our reasonable endeavours to complete the performance of the services within any requested or agreed timeframe set out in the quotation however, it must be recognised that we are not in control of many factors including, but not limited to biological issues such as healing, biological response and tooth movement times as well as, delays in courier delivery, third party manufacture of medical devices, fulfilment ordering of required components, unplanned issues with our practice facility and equipment, personal emergencies and sickness of key staff members as well as acts of God

All of these terms and conditions apply to the supply of goods as well as services unless we specify

We will provide dental services to you in connection with this engagement. Our services will be provided solely for your benefit. No other party shall be entitled to rely on our services for any purpose, and we accept no responsibility towards any person other than you and the treatment you have undertaken with us. We will not communicate with any other party whether related to you or not without your expressed permission

Your obligations

To meet your treatment requirements, you must attend your appointments at the agreed time and frequency. Any failure to meet your planned appointments may result in delays, reduced quality of treatment outcomes, possible changes to your plan and possible increases in cost for treatment.

You will agree to our cancellation policy with notification of any appointment changes 2 full business days prior to you originally planned visit time.

You are expected to keep your oral health in an acceptable condition with use of the appropriate cleaning aids and frequency as directed by the dental team as well as maintaining your dental health review appointments at the appropriate recall intervals.

You must supply us with all relevant information with regards to your treatment including medical and dental history, personal issues that may affect your treatment and any information pertinent to the delivery of your care.

We are not liable for any delay or failure to provide services by your failure to comply with your obligations.

Consent to your treatment

Dental consent is an ongoing requirement. Your treating clinician will determine whether your consent will need to be in written, verbal or implied.

Written consent will be provided to you via digital document unless otherwise requested in paper form or determined by your treating clinician.

You agree that it is your responsibility to disclose in full any points that may support your clinician in providing consent and that you will have the opportunity to ask any questions before your consent to treatment in given.

If you would prefer written consent as confirmation when a clinician deems verbal or implied to be appropriate, then you must state this prior to undergoing any treatment.

Timing and provision of your treatment

Dentistry is not an exact science and like all medical sciences your treatment is not 100% predictable in outcome or timeframe. Your treatment is unique to you and cannot be compared to any other person that may seem to be undergoing similar types of treatment.

By undertaking treatment with us you accept that your treatment may take longer than originally foreseen.

This may mean not only a longer time until the date of completion but may also require further appointments.

We accept no liability for any further costs including but not limited to extra travel, time from work or inconvenience experienced by you through the nature of your treatment.

We will endeavour to update you at the earliest opportunity whenever it becomes apparent that your treatment may take longer.

It must be recognised that appointment times, number of appointments and the duration of your treatments are estimated at the outset with the information we have available at that time and any estimate on time frame will be based on this information along with our experience in providing this care. However, it must be recognised that individual variation is not something we are able to control.

In many cases treatment times are not set and are dictated as the progression of healing, biological response or tooth movement happens. We do not promise anyone that treatment will be finished by a specific date and any indictive dates given to you will remain indicative throughout.

Standards of work cannot and will not be compromised to meet time constraints

Clinicians as self-employed status

Our clinicians are self-employed contractors allowing them to make decisions in favour of the patient and keeping those interests above those of the company they are contracted under.

With our team approach our clinicians may deem the treatment more suitable to be referred to a colleague within the practice and occasionally externally should the need arise.

It should not be expected that you will see a single clinician for all your treatment, and we make no representation that this is the case, most commonly due to areas of expertise, shift patterns and holidays.

If deemed in your best interests to refer you elsewhere for treatment we will pass your relevant personal and clinical information to the practice/clinician we feel is most appropriate for your ongoing care. We accept no responsibility of the service or care provided buy this third party.

Any complaints will be managed by the indemnity of the individual clinician prior to being escalated to that of the company if and when appropriate.

Treatment guarantees

As a summary of the guarantee process, we guarantee the following treatments in the following circumstances:

  1. Dental Implant Treatment – In relation to any mechanical breakdown of the implant(s), restoration or supporting structures, we will guarantee the treatment completed at the practice for up to five years providing patients attend the practice for recommended maintenance appointments throughout the entire five-year period or (if appropriate) attend an appropriately trained General Dental Practitioner for similar maintenance appointments.

If attending another General Dental Practitioner this must be agreed in advance by the treating dentist in writing and if guideline standards are not met by you being treated elsewhere, we cannot uphold you guarantee

  1. In relation to any biological (non-mechanical) implant failure, mainly relating to the gum and bone, we will undertake (on your behalf and with your permission) a third party 12-month warranty at no further cost to you to reimburse the practice for any work to be undertaken by us to correct the biological failure and complete treatment as planned. Following this 12-month period (and each year) you will have the option to continue this cover for a further 12 months.

Please note that this warranty is also dependent on attendance at the advised maintenance appointments as set out above. This policy is provided by a third-party company and restricted to their terms and conditions.

  1. On restorative treatment for porcelain crowns, veneers, inlays and onlays we will provide a five-year guarantee against mechanical fracture.
  2. Composite/bonding restorations are given a 3-year guarantee.
  3. On failure of an endodontic treatment (Root Canal) within five years we will offer an extraction of the tooth as required free of charge unless referral to a specialist colleague is required.
  4. Dentures are given a 3-year guarantee against breakage and fracture in normal use. If fit is not ideal due to changes in gum shape, then a reline will be carried out at a reduced fee.

Pain Free or your money back guarantee

  1. If at any time during your treatment, whilst in our treatment rooms, you experience pain and are unhappy please tell your treating clinician you experienced pain and would like the manager to contact you after your appointment to arrange for your money back repayment. We will then arrange a suitable time for you to be contacted.
  2. If your treatment involves numerous appointments for a particular procedure, you will receive repayment in proportion to the particular appointment for treatment that was painful (not the full course of treatment over numerous appointments). This is determined by the practice, based on the amount of time used in the dental chair (pro rata for the complete treatment). An explanation of the calculation can be provided if requested.
  3. Before you commence treatment, please remember that on occasions having treatment completed certain aspects may be uncomfortable. Our aim is that this is fully explained to you beforehand and you are well aware of any potential before beginning your appointment.
  4. Your experience after treatment is subject to your body’s unique healing potential and is controlled by multiple factors including but not restricted to pre-treatment condition, genetics and hormones. On the rare occasions that you experience discomfort once you have left the surgery, we will always do our utmost to ensure you are aware of any potential post treatment discomfort but cannot provide this guarantee as set out above due to each person’s individual healing response.

Occasionally due to a dental emergency arising (eg. ‘hot-pulp’ or swellings/abscesses) emergency dental treatment is deemed clinically necessary to avoid potentially life-threatening complications. Unfortunately, in these circumstances local anaesthesia may not be appropriate or when deemed appropriate to use may not work as effectively. Therefore, some unavoidable discomfort during the procedure may be experienced. Due to the necessity of this emergency treatment to be carried out under our duty of care to our patients, we unfortunately cannot offer the pain-free money back guarantee on such occasions. We will however only provide the necessary treatment with your full consent at this time and allow you to return to complete any outstanding treatment at a later date under normal guarantee conditions.

Estimates of treatment costs

Estimates/Quotations will be set out at the beginning of treatment as an itemised service.

If you request changes to your treatment or a further investigation or complication warrants a deviation from your original plan (determined by a clinician) you will be informed of this and a new detailed item of services fee estimate will be provided.

Prices estimated/quoted are valid for 30 days and are fixed until the completion of your treatment as long as appointment times are met.

Price rises for treatments will occur periodically to meet the practice needs without notice other than an updated quotation for new treatments.

Payment

Payments must be set out and agreed at the start of your treatment and delivered via pay as you go card/cash paid prior to booking your next appointment, a direct debit arrangement or by 3rd party finance (any lab or material fees must be paid in full prior to medical device or material/componentry ordering).

If you do not pay within the required process set out above, we can suspend any further provision of services and can cancel any future provision of services requested or arranged by you.

Receipts for payments will be issued at your request.

We do not accept cheques as a method of payment.

Deposits for appointments

For any appointment that is being carried out under a pay as you go contract, we require a deposit to be left to guarantee your appointment. This deposit is to book your place in our clinical diary and is required for all patients. This process dramatically reduces the number of failed appointments which in turn rewards our patients and team by minimising wasted appointments, making more availability for those that need appointment time and reduces the need to raise prices to compensate for the losses placed on us by those who fail to attend their planned visits. If you cancel your appointment by providing us the required notice, then we will of course fully refund any deposit you have provided.

Membership plans (Pain free plan and Forever young club)

Our membership plans are for a minimum 12-month contract

Cancellation of your plan can be given by 3 months’ notice in writing or via email to the practice.

If you have received any discounted treatment in the 12-months preceding you end of membership date, then you are liable for the full costs of this treatment(s)

Cancellation and amendment

We can withdraw or cancel a quotation prior to commencement of treatment.

If an amendment is required, you will be notified prior to commencing of your next treatment and we will endeavour to do this at the earliest opportunity and keep any changes to a minimum.

If you wish to amend any details of the services, you must tell us as soon as possible and we may request that this is done in writing.

Termination

We reserve the right to terminate the provision of services immediately if you;

  • Commit a material breach under these terms and conditions
  • Fail to make any payments due
  • Become abusive to any of the practice team
  • Have a break down in the trust relationship
  • Make any false representations of us to any person, online forum or review platform/social media

Intellectual property

We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

Our liability under these terms and conditions and in breach of statutory duty and in tort or misinterpretation or otherwise shall be limited as set out in this section.

The total amount of liability is limited to the total amount of fees payable by you under our contract.

We are not liable (whether caused by our employees, agents or otherwise) in connection with provision of services or the performance of any of our other obligations under these terms and conditions or the quotation for;

  • Any indirect, special or consequential damage, costs or expenses or
  • Any loss of profits, loss of anticipated profits, loss of business, loss of data, loss of reputation or goodwill, business interruption or other third-party claims or
  • Any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control or
  • Any losses caused directly or indirectly by any failure, or you breach in relation to your obligations or
  • Any losses arising directly or indirectly from the choice of services and how they will meet your requirements or your use of services
  • Nothing in these terms and conditions shall limit or exclude our liability caused by our negligence or fraudulent misrepresentation or for any other matters for which it would be unlawful to exclude or limit liability

Communications

All notices under these terms and conditions shall be deemed to have been duly given when delivered in paper or electronic form on the first day following delivery of the document.

This notice will be addressed to the most recent address or email address notified to us.

Should you feel the need to speak to a supervising member of our team

If you do feel the need to inform us of anything, please do not hesitate to contact the practice directly by whatever communication method you prefer. We will listen to any comment you wish to make and if appropriate to gather any further information and respond to you as soon as possible.

If you do have a formal complaint you wish to make, we have a process that we must follow. We always wish to resolve any issue you may have locally and in a timely manner. Our formal complaints process is governed by the requirements set out by our practice insurance/indemnity companies as well as meeting the requirements set out to us through GDPR, data protection and the GDC. Upon request we can provide you with a copy of our formal complaints policy. It must be noted that any formal complaint process takes longer to resolve due to the nature of the requirements we must undertake.

Severance

If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, that/those provisions will be deemed severed from the remainder of these terms and conditions (which will remain valid and enforceable)

Which law will govern the contract?

This Agreement, and any issues or disputes of whatever nature arising out of or in any way relating to it or its formation (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the laws of Scotland. The Parties submit to the exclusive jurisdiction of the courts of Scotland.

If you need any further information, then please do not hesitate to contact us directly by phone or email.

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Google Rating
4.9
Based on 332 reviews
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Our lovely patients

Check Out Our Latest Patient Reviews

4.9
Based on 332 reviews
Had some tricky work carried out by Sofia and Jade. As always they made this anxious patient feel well at ease. Many thanks for a pain free job well done
Chris K.
Chris K.
First class experience from the lovely tooth doctor Sofia. From the very first consultation appointment I new I would be going ahead with treatment. Every appointment I was made to feel at ease with Sofia and Kirsty (what a team) from tooth whitening to changing my fillings to veneers I had it all and I couldn't be happier. Not one appointment did I feel any pain it definitely is a pain free dentist.The little gestures like the massage chair and eye mask when you're in for a long appointment is a lovely touch. I highly recommend Sofia for any dental work, shes calm, talks you through the process and makes you feel at ease. Nothing is a problem to her. Best experience ever going to the dentist from the receptionist to the hygienist everyone is lovely and helpful and professional.I'll miss my weekly visits!
Yvonne C.
Yvonne C.
I had a crown and veneer on my front teeth to replace/even out a previous veneer. Really wanted a natural look and Gerry done an amazing job! The whole team from receptionists, hygienist and dental nurses were fantastic. Wouldn’t go anywhere else for dental treatment now.
caitlin M.
caitlin M.
Just attended my routine hygienist and dental appointments with Janice and Sophia. As usual, all the staff made me feel very comfortable and relaxed throughout. I would highly recommend the practice!
Anita S.
Anita S.
Appointment was on time and within the timeframe. Staff were very reassuring, and treatment went well and more importantly was painless. The difference afterwards was so much better than I expected. Very pleased. Bonus points for the Comfort Menu.
mary G.
mary G.
I had 6 of my teeth pulled out but was completely pain free. I did not feel the injection or the pulling. Their work was very professional and I am very pleased with Sofia and Kirsty’s work.
Janos N.
Janos N.
From Lynn on reception to Sofia, the level of service is as always excellent. Everyone is warm and friendly yet very professional. I'm really pleased how little I needed doing to my teeth. All aspects of the Tooth Doctor are absolutely brilliant.
None N.
None N.
Gerry and his team made my visits anxiety free and a pleasurable experience for a change. His work is exceptional. I am very pleased with my many and new teeth. Luv Paige
Jenni F.
Jenni F.
Friendly service the minute you walk through the door. Sofia and Kirsty made me feel comfortable and relaxed throughout my treatment and both were very professional and methodical in everything they did for me and I am more than happy with the finished result. 1st class service would recommend the tooth doctor .
Robert D.
Robert D.
Very impressed with my treatment today, have been coming to tooth dr for many years for check up and hygienist appointments - team are always fab. Today is the first time I’ve needed treatment in a while, comfort menu was great I had the eye mask and lavender wrap whilst getting a filling. Sofia and Jade were very nice and efficient clinicians. My treatment was completely pain free and with the little extras you can relax and pretend you’re in a spa… it was over in jig time and I was out in plenty of time for the school run.
Stephanie Dale A.
Stephanie Dale A.
After a horrible experience and two visits to dental hospital in a matter of weeks and now old nhs dentist waiting time meaning I'd have to wait to January to have issues resolved to rectify an infection, I took the leap of faith to come to the tooth doctor. I cannot fault Sofia, she embodied professionalism and put me at ease. I felt absolutely no pain during or now after treatment. Due to the unusual nature of my allergies, I did have to reattend but quickly had assurance from Jane that no allergens were used in my treatment. This was not a reflection of the tooth doctor team, but my having had allergic reaction the previous week after nhs dentist had prescribed antibiotics. As result my anxiety was in a state of hypervigilance, but the customer service given was exceptional. 100 percent a team who know how to put nervous and anxious patients at ease, regardless of what is causing the anxiety. Could not recommend more.
Stephanie I.
Stephanie I.
Sophia was excellent and very careful not to cause me any pain after having wisdom teeth surgery a few days before visiting her. She was very careful and carried out the treatment quickly, reassuring me as she went. I would not hesitate to recommend Sophia as a pain free dentist!
Alana G.
Alana G.
From first phone call on Thursday morning with Lin regarding an emergency appointment for Hannah to being seen and treated by Dr Sophia in a kind and sensitive manner was first class. This was Hannah’s first time having a filling and the care and supportive manner shown to her by Lin, Sophia and Kirsty, she said, was incredible. (In her own words).As a dental practice we couldn’t recommend this surgery more highly. First class team.
helen C.
helen C.
Great service at Carluke today, staff first class, very helpful and polite,explained the whole procedure with various options and no pressure, got an appointment very quickly and follow up for a few days later, many thanks, Stewart
Stewart M.
Stewart M.
For someone who is terrified of dentists, Kevin and Louise made me feel at ease. Very professional. Surgery spotlessly clean and receptionists friendly.
Alice G.
Alice G.
Just finished my treatment with Gerry and I can honestly say my fear of dental treatments has gone. Bad experiences in the past led to me avoiding dentists for 20 years but after one of my crowns fell out I had to do something.When I first called to make an appointment I was dreading the whole thing but the reception staff are all lovely and after my meeting with Lauren I was feeling much more optimistic.Now at the age of 56 I have finally have a smile to be proud of and I can honestly say I had no pain at all. I now have four new crowns which look great with my remaining teeth and I would tell anyone who is nervous to give them a call. You won't regret it, the service from everyone in the practice is second to none!
Laura H.
Laura H.
I I have just finished my treatment with Gerry and I am absolutely delighted. From my first consultation with Lauren to booking numerous appointments with Lin and the reception staff, I knew I was in safe hands. I was nervous about visiting a new dentist, but dental nurses Lisa and Aimee looked after me and always made sure I was comfortable during my appointments. I was very unhappy with my teeth and wasn't optimistic about what could be done, but the outcome far exceeded my expectations. I had teeth removed, whitening, fillings and implants and every part of the treatment was pain free. The treatment has honestly been life-changing for me. Gerry has given me my smile back. I could not be happier with the results.
Elizabeth M.
Elizabeth M.
Big thanks to Gerry and the team at the tooth doctor for giving me my smile back.As a result of losing several of my upper teeth over the years due to failed crowns and bridges I was left with an upper partial denture which I couldn’t tolerate due to my gag reflex. This meant I had gaps which didn’t look good so I needed to find something better and more manageable.Having spent a lot of time looking over various options and places to get dental treatment im so happy I decided upon the Tooth Doctor for a same day smile makeover with dental implants.Definitely not the cheapest option and I could have got it cheaper elsewhere or abroad but on reflection it proven to be worth every penny and more.From day one I was in awe of all the technology and planning which goes into such cases. This put me at ease right away knowing there were no corners being cut and I was at the right place.The full process has been great and I’m over the moon with how good my new implant bridge looks and feels.Thanks 😁
Stewart G.
Stewart G.
From the initial meeting with Lauren to the start of treatment, the service has been excellent. I’ve been kept fully informed of my procedure through Jane and her team. All part of the pain free dentistry.
James S.
James S.
Had to get an emergency appointment after a chipped tooth that could not be saved and left me in agony…literally did not feel any pain what so ever, in and out in 20 mins!Looked after my little one while he waited on his mum in reception and wasn’t aware of a thing 🙂Worth the money and will be my regular dentist now!ThanksLana
Lana M.
Lana M.
I was in getting a tooth extracted with Sophia and Kirtsy today. They were absolutely amazing! I was very scared and nervous about getting my tooth out, but they made my experience 100% pain free. I didn't feel a thing and they were just so amazing with calming me down. Could not recommend them enough.
Megan O.
Megan O.
I was really nervous about Hygienist appointment but Wow! I needn't have been worried. I actually enjoyed my treatment. I can't believe I'm saying that but I can honestly say Kelly & Kirsty made me so at ease every step. Totally pain free and love the results. I didn't think I would notice any difference but my teeth look a lot better and feel great! Long gone are the memories of scraping and sensitivity of previous cleans elsewhere. Kelly also gave me such fantastic advice! Thank you so much Kelly & Kirsty you are absolute stars!!
Karen V
Karen V
Met with Gerry (and Aimie) last week for my routine check up. As ever, I was greeted by Gerry with a hand shake and some chat. Gerry suggested repairing a damaged front tooth, which he did effortlessly and without cost this time around.Service as usual was first class and I couldn’t be happier with the work. I would definitely recommend Gerry if your wanting that new smile.
N “Neillyson” M.
N “Neillyson” M.
I had excruciating pain and booked a “get me out of pain” appointment. I initially had my mind made up but when it came to it I wasn’t sure if I should try to save the tooth with a root canal or extract it. I didn’t feel pressured to go either way so I flipped a coin, helps my indecisive Libra trait 😆. 3 times it landed on extract so that’s what we did. After seeing what came from the tooth it looks like it was a wise choice as there wasn’t much healthy tooth left and I doubt it would have lasted long as a root canal. I didn’t feel any pain only some slight discomfort but I felt taken care of every step of the way by Sofia and I think it was Janice, I actually didn’t catch her name with everything going on but she was great… Understood my concerns, reassured me and lightened the mood when needed. Both of them made a great team and made me feel at ease, so yeah very happy about the experience and the result… Thanks a lot for getting me out of pain ☺️👍
Scott T.
Scott T.
If I could give 10 stars I would! After many years of drama with 2 front crowns which not only looked rubbish but kept falling out, I decided to go down the implant route. The Tooth Doctor was recommended to me and I'm so glad they were. Gerry has been an absolute star. From Day 1 where I thought I'd have new teeth in 2 weeks (Gerry told me this only happens in Turkey (not recommended) or on TV) to my final appointment today, he's been fantastic. Open, honest, transparent about everything he recommend and I was given choices based on what I could afford to spend. I got 2 implants (4 front teeth) and a few cosmetic changes. Although the implant process is not pretty and at times painful I would 100% do again. Many thanks!
Lorraine C.
Lorraine C.
Lovely welcoming reception, doesn't have that gloomy clinical feel about it. Everyone gives you a nice smile and are polite. Makes being at the dentist alot easier! Been getting my dental work done by Sofia, always lovely, and makes you feel at ease, manages very well at having that mix of chatting away and having a laugh to make it more comfortable but also being the upmost professional and making you aware your in good hands. Top Dentist 5stars 🤘
Sean K.
Sean K.
Both Hygienest Kelly and Dentist Jane, made me feel very welcome and relaxed. Lovely calming decor, too.Completely pain-free, as both Jane and Kelly are gentle and reassuring during treatments.Thanks all at Tooth Doctor.Great Facebook info page too !KarinCarluke
Karin T.
Karin T.
Sofia is a fantastic dentist, she made me feel completely at ease throughout my appointment. The ambience is relaxing and everyone at the practice including the reception team and the nurses are very friendly.
Alasdair B.
Alasdair B.
Insane customer service I’ve never feel so informed going to the dentist. Always felt like I wasn’t really getting told what was happening but not here all the girls were amazing and walked me through anything they were doing and you just feel so comfortable to ask more questions. After going to 3 different dentist about my bleeding gums only after coming here my gums have finally stopped bleeding would highly recommend the tooth doctor to everyone
Angie D
Angie D
The whole experience was first class. I was seen very quickly. All the practice staff were helpful and polite. Gerry listened to me and took time to speak about what result he could realistically achieve. The payment plan was easy to understand and allowed a variety of different options which was good. I was delighted with the end result of the whitening and composite bonding. I would highly recommend to family and friends!
Chris M.
Chris M.
I cannot thank Sofia and Kirsty enough for everything. The end result after my invisalign treatment and bonding is amazing, well and truly exceeded my expectations! Each and every member of staff are professional and very helpful, would highly recommend, my only regret is that I did not visit them sooner!
Margaret M.
Margaret M.
Always feel valued as a patient, the team throughout are excellent. Friendly welcome, always keep you informed. Recent visit with Kelly was great, pain free, quick and very happy with the work.
Robert M.
Robert M.
Empathetic practitioners with anxious patient. Constant reassurance during procedure. Open discussion re course of treatment. And always an offer to come back if any problems. Thank you.
Louise C.
Louise C.
The service form start to finish was very professional. I lost a tooth due to infection leaving very little bone being advised elsewhere that an implant may not be possible.Gerry the dentist was outstanding and was able to rebuild the bone and place an implant much to my delight.The results of my treatment are amazing and to a very high standard. All the appointments and treatments worked round my work schedule.
Paul M.
Paul M.
Great service friendly staff pain free built up my confidence to go to the dentist again would highly recommend 5 stars all the way and Gerard is the best dentist I've ever met who genuinely cares for his patients.
Soody H.
Soody H.
Fantastic dentists. Cannot recommend enough! Sofia has been incredible. All the staff are really lovely. And I'm very happy with the work done on my teeth! Thank you!
Samantha T.
Samantha T.
Brilliant practice with an amazing team.After bad experiences over the years both Sofia and Kelly make my visits easy and comfortable.Reception staff are also great very friendly and helpful.
Ashley Ramsay C.
Ashley Ramsay C.
The sweetest ladies in dentistry! I am a VERY nervous patient, dreading my appt for weeks in advance... Little did I know I had nothing to worry about. Sofia and Kirsty were so lovely and attentive making the whole experience completely pain and stress free!! Can't recommend them enough, especially for those of us who lean more on the nervous side!! Thanks again guys!! 🩷
Chloe M.
Chloe M.
Friendly staff who listened and helped in every way they could with our request. The Reception staff were very efficient and quick to respond to any queries we had, especially Jaclyn who listened and understood what we were looking for and kept in touch with us throughout the booking process. The Dental staff were very professional, we were very impressed with Kelly who explained each stage of the treatment to our son. Overall very impressed with the service provided by all, highly recommend.
J G.
J G.
Lovely staff, I have a great experience any time I visit, always pain free and great results!! Feel like I can finally smile again 😁 thanks to Janice & her assistant (sorry didn't catch her name) for my clean up,And also Sofia & Kirsty for my fillings & making it pain free. Thanks Lady's 😁
Kirsty M.
Kirsty M.
I have been so impressed with Janice! I have been going to her for around 3 years and she has always gone the extra mile. She has a wonderful manner and is so easy to talk to; she always puts me at ease. Taylor has been a fantastic assistant! I cannot recommend them highly enough.
Martina M.
Martina M.
Always had a great experience at the Tooth Doctor. Everyone is friendly from the minute you come through the door. Feels very homely in the waiting room. Jane and Lisa always make sure I'm comfortable and ask how I'm doing. They remember you and that makes a huge difference. Can't recommend it enough.
Ellie M.
Ellie M.
I had a dental emergency, and have a lot of anxiety around dental treatment. Everyone was so welcoming and put me at ease. Sofia and Kirsty took excellent care of me. Can't recommend this practice highly enough!
Peter M.
Peter M.
Excellent service and super staff. Taken on time throughout my treatment, always updated and received excellent advice. Sofia and Kirsty looked after me and only finished after ensuring I was 100% satisfied with my treatment, which I am. A shout to Janice the Hygienist too.
Gerry C.
Gerry C.
Gerry and Aimee were brilliant, made me feel relaxed, always explained what they were doing and all treatment was pain free. Would definitely recommend!!
Craig B.
Craig B.
Excellent experience overall - immediately made to feel at ease. Very welcoming and friendly at atmosphere/environment. My first appointment (Hygienist) was with ‘Janice and Jade’ and my second (Root Canal) was with ‘Sofia and Kirsty’. Top class ‘pain free’ treatment on both occasions, no issues whatsoever. I’d highly recommend Tooth Doctor to anyone who wants a dentist that goes above and beyond for their patients especially those who have any anxieties about receiving dental treatment. 10/10
Josh E.
Josh E.
Had a root removed by Sophia assisted by Kirsty and I was extremely anxious . Can’t thank these young women enough for their understanding and professionalism enough . Absolutely delighted with the service I was given.
Brenda J.
Brenda J.
Gerry is a great dentistExplains every step of the procedures so you know what to expect. It was a long process but Gerry puts you at easeI never liked going to the dentist but Gerry and the staff are all so friendly.Aimee, Lin, Karen, Jacqueline and Lauren are lovely.I would recommend Gerry at The Tooth Doctor to anyone considering implants.
Lynn W.
Lynn W.
Just completed lower jaw implant treatment. A massive thank you to Gerry, The Tooth Doctor. I am delighted with the final outcome. Gerry has not only given me the confidence to smile again and eat with confidence the positive impact on my mental health has been immeasurable. A very happy sixty three year old lady.Thank you to Lauren, smile advisor for her support, dental nurses involved in my treatment , hygienists and reception staff for their care and attention
anne A.
anne A.
I was there for a hygiene appointment with Janice and Jade. Janice took the time to explain everything that was going to happen while Jade went out her way to keep my comfortable and relaxed. This was huge for me while I was nervous.I truly felt I was in safe hands both with Janice and Jade. Thank you so much for making this as relaxed and comfortable for me as possible. Thank you both for explaining everything and listening to my questions.
Craig L.
Craig L.
Excellent treatment from start to finish. All staff were polite, helpful, knowledgeable & informative about each step in the process. Dental implants were a new treatment experience for me but all questions were answered, allowing me to understand what was being done and why.Would recommend for anyone considering using this dental practice.
Robin F.
Robin F.
My dentist Gerry and his dental assistant, Aimee, and the wider team (Lauren, Lin, Jacyln & Karen) at Tooth Doctor have been excellent throughout. My dentist (Gerry) is excellent and patiently answered all of my questions, and included additional mini-appointments to reassure me at times! Despite me being worried in advance, the process has been pain free and professional throughout. I thank Gerry & Aimee so VERY much!
Alison D.
Alison D.
Highly recommend my experience with Sofia. She was kind, patient and very professional. Looking forward to future visits at the Tooth Doctor with Sofia.
Riaz S.
Riaz S.
Booked with Gerry for my 1st Crown. As an anxious patient, Gerry kept checking I was ok through the procedure which put me at ease. I highly recommend him to anyone!
Susan M.
Susan M.
I would like to recommend tooth doctor, I was always so scared of the dentist so my gums and teeth aren’t strong, tooth doctor gave me a smile back, confidence to talk with no gaps, I can now eat out without taking false teeth out. Thank you tooth doctor.
Kerry
Kerry
Another pain free visit, big thanks to Gerry for the checkup and X-Rays, Aimee for being a wonderful nurse Janice for cleaning my teeth with a scale and polish and Jade for assisting Janice (again, a wonderful nurse), wonderful chatty service as always and left with a smile, keep up the good work! 😁
Euan C.
Euan C.
So glad I chose this dental practice for my treatment.Jane and Lisa were so friendly and professional and I can't thank them enough for their excellent care. Highly recommend
Yvonne H.
Yvonne H.
From my first consultation until the finished job I was made to feel very comfortable and relaxed as I’ve always had a little fear of the dentist. My implants are now complete and my teeth look amazing. I am very pleased with the end result. Gerry my dentist always made me feel comfortable and I highly recommend that if you want dental work done professionally and with a fair priced then you use the tooth Dr. I am now going to take out a plan where I will always have access to the highest level of dental care and will not look back.
declan B.
declan B.
I began attending appointments wondering if Gerry (my dentist at Tooth-Doctor) could deliver all of the improvements to my teeth (and smile) that he had described. It was hard to imagine how much improvement was even possible. Not only did Gerry make all the changes he promised but he also managed to complete the work with his pain free promise. I had extensive work completed to my upper teeth (and implants where I had no teeth) and the result is nothing short of amazing!! I am so happy with the outcome I have immediately asked Gerry to tackle my bottom teeth now. I can hardly wait to see the end result.The whole team at Tooth-Doctor Carluke treat you as if you are the most important person from the moment you arrive at reception. Gerry and Aimee put you at ease and make sure that you have all procedures explained throughout your treatment as soon as you arrive in the treatment room and they make sure that you are as comfortable as possible before they proceed with that days treatment. I have several health issues and have to take several harsh medications for them which may have resulted in my implants being rejected, however, Gerry worked around these and completed my implants with no pain at all throughout the process.I will definitely recommend Gerry and all the staff at tooth-doctor to everyone I know.
Ina S.
Ina S.
Very friendly team. Very professional and knowledgeable in all aspects of dental care.Communication and explanations re Implant/s choices available to me were most helpful. Gerry carried out my dental care and fitted my implant , it was painfree. Gerry and his team put you at ease throughout. Kelly, the dental hygienist was most gentle and gave you advice.
Rena F.
Rena F.
Amazing and supportive staff! They were extremely knowledgable about the treatment and did everything they could to find a quick solution to serious damage! Thank you so much Gerard and Lauren, I cannot thank you guys enough! Excited for the next stages of my treatment
Olivia W.
Olivia W.
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Tooth Doctor

Tooth Doctor, 79 Kirkton St, Carluke, Lanarkshire, ML8 4AD

Providing *Pain Free Dentistry In Carluke

Telephone: 01555807542

Email: info@tooth-doctor.co.uk

  • Monday 8:00am – 8:00pm
  • Tuesday 8:00am – 8:00pm
  • Wednesday 8:00am – 8:00pm
  • Thursday 8:00am – 8:00pm
  • Friday 9:00am – 4:00pm